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Where do Label Traders clothes come from?
Around 40% come from our own factories, in the form of 'overmakes', cancelled
orders, 'seconds' and some 'thirds'. The remainder are bought in - or exchanged
with other similar factories, to add variety to each other's ranges.
Where do the gift and household products come from?
As we do not manufacture these products ourselves, we buy these in from other
'chainstore' manufacturers, who in turn buy in some of our products for their
shops.
What is a 'second' ?
This is a product that has been rejected by our Chainstore customer (e.g., M&S)
due to there being a slight flaw or make up fault (ie sized wrongly) in the
case of clothing and a slight scratch or colour fault in the case of bedding
or gifts. 90% of these seconds are not noticeably faulty.
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What is a 'third' ?
This is a bad second and would contain a fault that is noticeable. These account
for a very small amount of our stocks and when available, are clearly marked
and displayed in factory 'bins'.
What is an 'overmake' ?
This is a perfect garment or product in every way, but is either part of a cancelled
order, or was made surplus to the quantity ordered.
What is a 'label' ?
This refers to the original label that will have appeared in the garment before
it was made available for sale in the Factory Shop e.g., St. Michael, Next,
Gap.
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Why does the label have to be cut
when sold in Label Traders?
To differentiate this stock from that sold in the original store. If the label
was not cut, then there would be nothing to stop a customer paying half price
for a garment from Label Traders and returning it to the high street chain-store
and claiming a full refund. This is clearly not fair to all concerned. The same
applies to a gift pack where the name is often cut out.
What about cancelled or overmakes
of stock where M&S etc refuse to take it?
The same rules apply really, except in some of these instances, as the stock
is of perfect quality, our factories may decide to sew in a neutral label as
often these products may be purchased as gifts and as such an uncut label may
be more desirable. An example of this is a child's pyjama that may have our
own 'Sweet Dreams' label sewn into the back neck, rather than a cut Mothercare
label.
Why can't you advertise the 'labels'
that you sell?
We are requested by our customers (high street chain-stores) to be discreet
about our sales so as not to undermine the stock sold in their stores. To comply
with this request is our primary concern, as only around 5% of what we manufacture
will end up in our own Factory Shops. This is one of the reasons why we are
relatively low profile!.
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